Location: Austin, TX; Madison, WI; Metro Detroit, MI What You Will Do Provide Tier 1 and Tier 2 application support for Epic and Provide Enterprise (PE) end users. Assist with Epic and PE system implementations to ensure smooth adoption. Perform Epic build, customization, configuration, and ongoing maintenance. Translate clinical and operational needs into effective system build solutions. Conduct unit and integrated testing for new builds, upgrades, and optimization projects. Evaluate clinical workflows and identify opportunities for improvement. Implement workflow enhancements using Epic tools and configuration options. Develop training materials and provide training to end users. Support system integrity through data validation and quality checks. Maintain compliance with HIPAA and organizational security standards. Generate system‑driven operational reports as part of application support. What You Bring Required: Epic Certification or documented Epic proficiency in one or more clinical or operational applications. Three to five years of hands‑on Epic experience with strong Epic Builder capability. Experience supporting Epic workflows, build, configuration, and troubleshooting. Understanding of HL7 interfaces and general clinical system operations. Strong communication skills for working with clinical and administrative stakeholders. Detail‑oriented, organized, and skilled at problem solving. Ability to manage multiple tasks and support various teams as needed. Preferred: Experience with Provide Enterprise (PE). Degree in Healthcare Informatics, HIM, IT, Computer Science, or related field, or equivalent experience. Experience in a nonprofit or HIV‑focused healthcare environment. Soft Skills That Support Success Service‑oriented approach focused on supporting patient care. Strong communication abilities for translating technical information into user‑friendly language. Flexible and adaptable with a commitment to continuous learning. Highly organized with the ability to manage competing priorities. Why You Will Love Working With Us You will join a mission‑driven organization that values your expertise and impact. Your work will directly influence clinical efficiency, caregiver satisfaction, and patient outcomes. You will be part of a collaborative environment where your ideas are valued and your contributions create meaningful change. Statement of Inclusion Vivent Health is an equal‑opportunity employer committed to fostering diversity, equity, inclusion, and belonging. We actively encourage qualified candidates from all backgrounds, including those involved in the HIV community, to apply. Pay and Benefits Starting at $60,000 / annually (depending on experience). Final salary determined by market data, internal equity, and candidate qualifications. Employment may qualify you for federal student loan forgiveness programs as an eligible 501(c)(3) organization. Equal Opportunity Employer. Applicant rights are protected by federal employment laws. For further information, review the Department of Labor’s "Know Your Rights" notice. #J-18808-Ljbffr
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