We are looking for a Collections Specialist to support accounts receivable activities and help maintain accurate customer account balances for a Long-term Contract position in New York, New York. This role focuses on resolving past-due accounts, coordinating billing-related updates, and producing reliable reporting for leadership. The ideal candidate brings strong commercial collections experience, sound judgment, and the ability to communicate effectively with both customers and internal teams.Responsibilities:• Monitor overdue accounts, contact customers regarding outstanding balances, and escalate seriously delinquent accounts to outside collection partners or legal channels in line with company guidelines.• Evaluate pricing-related issues and prepare credit memo requests when needed to correct account discrepancies and support accurate receivable records.• Examine aging data regularly to identify minor residual balances and take appropriate steps to reconcile and clear them.• Prepare recurring account status updates and other collection-related reports for management on a monthly basis.• Verify that customer call documentation and related account details are complete and ready for billing release.• Review maintenance and repair invoices flagged for special handling and authorize their release once requirements have been met.• Work closely with internal departments and field personnel to resolve account questions, support payment follow-up, and improve collection outcomes.
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...ABOUT THE POSITION Collections Specialist is responsible for proactively managing delinquent accounts by contacting Credit Union members. This role involves identifying potential risks, working with members to resolve payment issues, providing repayment solutions,...