Job Description

Director of Housekeeping

Embark on a vibrant career at Wyndham Boston Beacon Hill, where excellence is not just a goal but a promise to create extraordinary experiences! With 304 well-appointed guest rooms and eight versatile meeting spaces, totaling 5,678 sq ft, our hotel provides an inspiring workplace that seamlessly blends comfort, commitment, and a distinctive culture. What sets us apart? Our unwavering dedication to cultivating a positive workplace culture, comprehensive benefit plans, including a 401k with a company match, and enticing bonus programs designed to recognize your dedication. We are actively seeking talented individuals with a genuine passion for service to join our dynamic team. Our Core Values center around personal development, building a sense of community, and a sincere desire for the success of every team member. Be a part of a team where each member plays a pivotal role in delivering exceptional service and crafting memorable experiences for our guests. Explore the exciting career possibilities that await you with Pyramid Global Hospitality at Wyndham Boston Beacon Hill. Your journey towards a fulfilling career starts here!

An Invitation to Set the Standard for What a Guest Feels Before a Single Word Is Spoken

Before a guest meets the front desk agent, before they taste the food, before they hear the music in the lobby, they feel the room. The crisp weight of the sheets. The scent in the air. The way the light hits a perfectly made bed. The absence of a single thing out of place. That moment, the one where a guest walks into their room and exhales, where their shoulders drop and they think "I am exactly where I am supposed to be," that moment belongs to Housekeeping. And the leader who makes that moment possible, every single time, in every single room, is the Director of Housekeeping.

In 2027, our property is undergoing a full-scale transformation from a traditional hotel brand into a lifestyle brand. We are not just refreshing the rooms. We are reimagining the entire physical environment, every surface, every texture, every scent, every detail that a guest touches, sees, and feels during their stay. The Director of Housekeeping will be the person who translates that brand vision into a tangible, sensory experience across 304 rooms and every public space in the building. This is not maintenance. This is brand architecture.

We are looking for the leader who understands that housekeeping is the foundation of everything a lifestyle hotel promises. The person who sees a guest room not as a space to be cleaned but as an experience to be curated. The person who builds teams that take personal pride in perfection and creates systems that make excellence repeatable at scale. The person who knows that in the best hotels in the world, the Housekeeping department is not behind the scenes. It is the scene.

If you have ever walked a floor and noticed the one detail that was a quarter inch off before anyone else did, if you have ever built a housekeeping team that operated with the precision of a luxury brand and the heart of a family, if you believe that the physical environment is the most powerful form of hospitality, keep reading. We wrote this for you.

The Vision: From Clean Rooms to Curated Environments

The standard for housekeeping at most hotels is simple: clean, stock, turn. Rooms are serviced on a checklist. Linens are changed. Amenities are replaced. The guest never thinks about it unless something goes wrong. That model is not what we are building.

The best lifestyle hotels in the world have proven that the physical environment is the single most powerful expression of brand identity. Every room tells a story through its presentation. The way towels are folded, the quality of the amenities, the consistency of the turndown experience, the freshness of the air, the spotless precision of the public spaces, these are not operational details. They are brand promises. And the Director of Housekeeping is the person who keeps those promises 304 times a day, every day, without exception.

Our 2027 transformation will introduce design-forward interiors, elevated amenity programs, signature scent and sensory elements, and a physical environment that reflects the cultural identity of our neighborhood and the creative spirit of the lifestyle brand. We need a Director of Housekeeping who does not just maintain this vision but who helps shape it, who brings operational mastery and aesthetic sensibility in equal measure, and who builds a department that delivers five-star consistency with lifestyle-brand soul.

About Pyramid Global Hospitality

Pyramid Global Hospitality is a people-first company managing over 230 properties worldwide. We are dedicated to creating a supportive, inclusive work environment that fosters diversity, growth, and wellbeing. We offer comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays, plus ongoing training and development to help you build a career that matches your ambition.

About Property

Our hotel is a 304-room property currently in transition to a lifestyle brand, with eight versatile meeting spaces totaling 5,678 sq ft, located in one of Boston's most historic and culturally rich neighborhoods. Our team lives by Core Values centered on personal development, community, and the genuine success of every team member. As part of our lifestyle brand transition, we are reimagining every physical space in the property, from guest rooms to corridors to public areas, to deliver a sensory experience that is warm, design-forward, immaculately maintained, and unmistakably ours.

Your Role: The Guardian of the Guest Experience They Can Feel

As Director of Housekeeping, you are responsible for every physical space a guest encounters. You will lead, train, and inspire a team of room attendants, housepersons, laundry staff, and supervisors to deliver a level of cleanliness, presentation, and environmental quality that defines the brand. You will own the operating standards, the staffing model, the budget, the vendor relationships, and the relentless daily execution that ensures every room and every public area meets the standard every single time. This is where operational excellence meets design thinking and brand storytelling.

Operational Leadership and Standards of Excellence

• Direct and oversee all daily housekeeping operations across 304 guest rooms, corridors, public areas, back-of-house spaces, and meeting facilities, ensuring every space meets or exceeds brand presentation standards.
• Develop, implement, and continuously refine housekeeping standard operating procedures that reflect the elevated expectations of a lifestyle brand, including room presentation, turndown service, deep cleaning cycles, and public area maintenance.
• Conduct daily inspections of guest rooms, suites, corridors, lobbies, restrooms, and all public and back-of-house areas, holding the team to a standard of perfection that is visible, consistent, and repeatable.
• Manage the department's operating budget with financial discipline, controlling labor costs, supply expenses, linen inventory, amenity procurement, and vendor contracts while maintaining uncompromising quality.
• Establish and maintain inventory control systems for all linens, uniforms, cleaning supplies, guest amenities, and equipment. Forecast needs accurately, prevent waste, and ensure the department is always fully stocked and operationally ready.
• Oversee laundry operations, ensuring linen quality, par levels, and turnaround times consistently support the demands of a 304-room property with luxury presentation standards.
• Partner with Engineering and Maintenance to identify and address room deficiencies, preventive maintenance needs, and capital project coordination, ensuring rooms are not just clean but fully functional and guest-ready.
• Implement and enforce health, safety, and sanitation standards in full compliance with OSHA, local health codes, and brand requirements. Maintain a safe working environment for the entire housekeeping team.
• Monitor and manage room status and availability in the property management system, coordinating with the Front Office to maximize room turns, minimize wait times, and optimize guest satisfaction during peak check-in periods.

Team Leadership, Development and Culture

• Recruit, hire, onboard, and retain a high-performing housekeeping team, building a department culture rooted in pride, accountability, mutual respect, and a shared commitment to excellence.
• Lead, mentor, and develop housekeeping supervisors and team leads, empowering them to manage their zones with autonomy, confidence, and the same exacting standards you set.
• Create and manage staffing schedules, labor forecasts, and productivity benchmarks that balance operational demands with team wellbeing, ensuring adequate coverage during peak occupancy, group arrivals, and special events.
• Design and deliver ongoing training programs that go beyond technical cleaning skills to include brand standards education, guest interaction, attention to detail, sustainability practices, and the lifestyle brand philosophy that makes our property different.
• Conduct regular performance evaluations, provide coaching and corrective action when needed, and recognize and reward outstanding performance. Build a team where people want to stay and grow.
• Foster a positive, inclusive, and respectful work environment where every team member, regardless of role or background, feels valued, heard, and supported.
• Lead daily shift briefings that connect the team to the bigger picture, share guest feedback, celebrate wins, address issues in real time, and reinforce the standard every single day.

Brand Experience and Cross-Functional

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